TotalCare Managed IT Service

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TotalCare Managed IT Services

The Managed IT service that’s built for business

Elastic IT’s TotalCare service is a complete managed IT service designed to give businesses improved reliability and performance of their IT systems, as well as the benefits of reduced cost IT support, security and backup services.


By rolling our services into a flat monthly fee, your IT spend is easier to manage and predictable. All our TotalCare customers get priority service as well as management of all your IT vendors, so you only need to call one team who’ll look after everything for you.


Just some of the features included in our TotalCare plans are:

Server, Workstation & Network Monitoring

Windows & 3rd Party Patch Management

Managed Endpoint Protection

Managed Email Protection

Managed Cloud Backup

Mobile Device Management

Priority Response Times

Monthly Reporting

Scheduled Preventative Maintenance

Discounted or Unlimited Support

IT Asset Management

Security Risk Assessment

The benefits of Managed IT Services

The majority of businesses who do not use a managed IT service react when there’s an issue and then try to fix it after the fact. While that may seem the cheapest and most cost effective way to deal with IT issues, over time it actually can mean the exact opposite. Just one critical incident could cost as much, if not more, than a whole year of managed IT services!


Managed IT services transform that reactive mentality to a proactive approach. Rather than waiting by the phone for a problem to be called in, engineers are monitoring IT systems and performing the necessary work to maintain system stability & security.
This dramatically reduces the likelihood of unexpected downtime as potential problems are dealt with before they become a real issue.


Aside from the advantages of a more reliable & secure IT infrastructure, there is also the benefit of a predictable IT budget. Since funds are no longer being misdirected towards “putting out fires”, they can be reallocated towards technology that streamlines the business workflow and provides a better experience for staff.

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Our TotalCare Plans

We understand that one size doesn’t fit all so if you’d like us to tailor our TotalCare plan to your requirements, give us a call and we’ll customise it to suit


Pay for each service as required
Priced Per Service Per Month
  • Workstation Monitoring
  • Server Monitoring
  • Network Monitoring
  • Patch Management
  • Asset Management
  • Basic Reporting
  • Add-on Endpoint Protection
  • Add-on Cloud Backup
  • Add-on Email Protection & Archiving
  • Add-on Mobile Device Management
  • Add-on Security Risk Assessment


Everything in the PRO Plan plus Security Assessments & Unlimited Onsite Support
Priced Per Device Per Month
  • Workstation Monitoring
  • Server Monitoring
  • Network Monitoring
  • Patch Management
  • Scheduled Maintenance
  • Asset Management
  • Full Reporting
  • Managed Endpoint Protection
  • Unlimited Onsite & Remote Support
  • Security Risk Assessments
  • Optional Cloud Backup
  • Optional Email Protection & Archiving
  • Optional Mobile Device Management

Not quite ready for a Managed Service?

We provide on-demand, helpdesk and pre-paid support too!

Helpdesk Services

On-demand Support

Pre-paid Support

See Managed IT from a new perspective

Are you constantly having IT problems, concerned about your cyber security or just need some friendly advice from an IT professional?


Why not take advantage of a free consultation to see how Elastic IT can help you overcome your IT challenges.