Elastic IT’s TotalCare service is a complete managed IT service designed to give businesses improved reliability and performance of their IT systems, as well as the benefits of reduced cost IT support, security and backup services.
By rolling our services into a flat monthly fee, your IT spend is easier to manage and predictable. All our TotalCare customers get priority service as well as management of all your IT vendors, so you only need to call one team who’ll look after everything for you.
Just some of the features included in our TotalCare plans are:
The majority of businesses who do not use a managed IT service react when there’s an issue and then try to fix it after the fact. While that may seem the cheapest and most cost effective way to deal with IT issues, over time it actually can mean the exact opposite. Just one critical incident could cost as much, if not more, than a whole year of managed IT services!
Managed IT services transform that reactive mentality to a proactive approach. Rather than waiting by the phone for a problem to be called in, engineers are monitoring IT systems and performing the necessary work to maintain system stability & security.
This dramatically reduces the likelihood of unexpected downtime as potential problems are dealt with before they become a real issue.
Aside from the advantages of a more reliable & secure IT infrastructure, there is also the benefit of a predictable IT budget. Since funds are no longer being misdirected towards “putting out fires”, they can be reallocated towards technology that streamlines the business workflow and provides a better experience for staff.