Elastic IT has a help desk service based in Sydney, Australia that is available during normal business hours. We offer both telephone, email and remote support via this service and offer discounted & unlimited access to our TotalCare Service customers.
We adhere to the ITIL framework for change, incident & problem management through the utilisation of our service desk platform. All interactions with our help desk are recorded to ensure we are meeting our service level agreements and maintain customer satisfaction.
On-demand IT Support
IT Support, only when required
While we recommend our TotalCare service to all our customers, we understand that some businesses simply don’t need it and occasionally just need a helping hand. Our On-demand IT Support fits that requirement and you only pay for what you use, when you use it.
For businesses looking for holiday cover or to fill resource gaps in their current IT teams, we offer prepaid support blocks at a discounted rate per hour. These support blocks are valid for 12 months and can be used for general IT support and project work. Click here send us an inquiry email if you’d like to know more.
Office 365 Support
We’re the Office 365 experts
While Office 365 doesn’t need a lot of attention once it’s set up, it can be daunting for the inexperienced to know how to make changes within the admin console. Adding new staff, groups and other Exchange items is fairly straight forward however mistakes can be made and these mistakes can lead to problems later on.
Furthermore, hybrid deployments of Office 365 are somewhat more complex and require technical expertise to implement and maintain. Elastic IT can provide you with the ongoing support of any Office 365 deployment with no fixed-term commitment necessary. Just call us when you need us!
Looking for complete Managed IT Support?
We provide full Managed IT & Office 365 migration services too!